Refund policy

Return Policy

To start a return, please contact us first at support@fitvibee.com and briefly describe the reason for your return. Once your return is approved, we will provide you with instructions on where to send your item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be returned in the condition in which you received it. You may handle the item as reasonably necessary to inspect its nature, characteristics and functioning. Items that are damaged or used beyond what is necessary for inspection may be subject to a deduction for any loss in value.

Please contact us before sending any item back. Items returned without contacting us first may not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain products may be excluded from returns where permitted by law, including perishable goods, customised products, and certain sealed goods that cannot be returned for health or hygiene reasons after being opened.

If you are unsure whether your item is eligible for return, please contact us at support@fitvibee.com.

Exchanges

If you would like a different product, the easiest option is to return the original item and place a new order once the return has been accepted.

European Union 14-day right of withdrawal

If your order is being shipped to the European Union, you generally have the legal right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.

You must inform us of your decision to withdraw within the 14-day period. After informing us, the goods must be sent back within 14 days.

The customer is responsible for the direct cost of returning the goods, unless we have agreed to cover these costs or applicable law requires otherwise.

Refunds

Once we receive the returned item, or receive proof that it has been sent back, we will process the refund in accordance with applicable law.

Refunds will generally be made using the original payment method.

Where required by law, the original standard delivery cost will also be refunded. Additional costs resulting from choosing a more expensive delivery option are not refundable.

We may withhold the refund until we have received the returned goods or proof that they have been sent back, where permitted by law.

If you have any questions about a return or refund, please contact us at support@fitvibee.com.